FAQ
Frequently asked questions about SCSA, support coordination, your NDIS plan and the NDIS
Support Coordination SA
Q: Who is Support Coordination SA?
A: Support Coordination SA is a South Australian-based business providing Support Coordination to NDIS participants. We support clients in both South Australia and the Northern Territory.
Q: Are you NDIS registered?
A: Support Coordination SA is not currently NDIS registered. However, we can work with participants who are self-managed or plan-managed. Becoming a registered provider is part of our future plans.
Q: Do you provide Psychosocial Recovery Coaching?
A: No, Support Coordination SA does not currently provide Psychosocial Recovery Coaching. This is a specialised role that requires specific mental health qualifications, and we believe it's important that participants receive this support from appropriately qualified professionals.
Q: What areas do you service?
A: We provide remote support across South Australia and the Northern Territory, with local knowledge and extensive experience in both regions.
Q: What makes Support Coordination SA different?
A: With over a decade of experience in the disability sector and a genuine commitment to participant outcomes, we take a personalised and empowering approach to support coordination.
Support Coordination
Q: What is Support Coordination?
A: Support Coordination helps you understand and use your NDIS plan to pursue your goals. It involves connecting you with service providers, organising supports, and helping you build the skills to manage your plan more independently.
Q: What are the different levels of Support Coordination?
A: Level 2 (Coordination of Supports): Assistance to connect with supports, manage service agreements, and ensure services align with your goals.
Level 3 (Specialist Support Coordination): For participants with more complex needs, involving higher-level coordination and collaboration between multiple services.
Q: Can I choose my own Support Coordinator?
A: Yes! If Support Coordination is funded in your NDIS plan, you have the right to choose a Support Coordinator that suits you.
Your NDIS Plan
Q: How do I know if I have Support Coordination in my plan?
A: Check your NDIS plan under "Capacity Building Supports" – it will list either “Support Coordination,” “Specialist Support Coordination,” or “Psychosocial Recovery Coaching.”
Q: What if I don't have Support Coordination in my plan?
A: You can request a plan review and provide reasons why you believe you would benefit from support coordination. We can guide you through that process.
Q: Can I change my Support Coordinator during my plan?
A: Absolutely. If you feel your current coordinator isn’t the right fit, you can change providers at any time. There’s no need to wait for your next plan review.
Q: What happens if my plan is ending soon?
A: Your Support Coordinator can help you prepare for your plan review, gather reports, and ensure you have the right evidence to support continued or increased funding.
NDIS
Q: What is the NDIS?
A: The National Disability Insurance Scheme (NDIS) is a government-funded program that provides support to Australians with a permanent and significant disability.
Q: Who is eligible for the NDIS?
A: To be eligible, you must be under 65 years old, an Australian resident, and have a permanent and significant disability that affects your daily life.
Q: What does the NDIS fund?
A: The NDIS funds supports that are reasonable and necessary to help you pursue your goals. This may include therapies, equipment, personal care, transport, and support coordination.
Q: How do I apply for the NDIS?
A: You can call the NDIS on 1800 800 110 or visit the NDIS website to begin the access request process. If you need help, we can assist you through the steps.